We create and design remarkable experiences. We bridge the gap between people and companies, ultimately creating business value and increasing results.
It is easy to say that our solutions, applications, or websites are customer-oriented. But are they?
How often do you use user experience data combined with operational data to make decisions? The honest answer with most of the businesses is usually – rarely. It’s not surprising that many companies have significant gaps in crucial points of customer experience.
Here are a few facts ––
A Microsoft study shows that 66% of customers aged 18 to 34 have higher expectations regarding satisfaction than they’ve had in the last year.
Globally, 96% of users claim that customer satisfaction is an essential factor in loyalty to a brand. An Accenture study shows that 87% of organizations consider that the traditional experience no longer satisfies clients.