My passion is to develop your ideas into digital products people will love and come back to time and time again. I can build your digital experience from the ground up, audit your existing website or application, and improve your customer experience.
From start to finish, I partner with you to grow your business, make it stand out, and become super attractive to your users.
I work with companies worldwide to discover, define, prototype, and launch powerful user experiences.
I am 100% value-driven, and I create and design remarkable strategies and experiences, increasing conversions and helping you reach your financial goals.
I've been combining design and technology into omnichannel experiences for over 20 years. I've helped airlines, banks, e-commerce, finance, and fashion companies reach new levels of customer interaction and revenue-generating opportunities. All through high-impact strategies, UX Research, User interface, and user experience design consulting services.
How to delight users
User Journey Mapping
UX Design Audit
I defined, designed, and built a live working proof of concept for a critical software solution for any airline, fully automated and error-proof.
Along with my team, we built Weight & Balance POC with actual data of real flights, and no back-end, in half a year, with a team of five people.
I defined, designed, and built an end-to-end Customer Onboarding flow, as an add-on to the Mobile Banking solution I previously designed.
With all the rigid regulations, I bridged modern solutions and technology with the legacy to deliver a smooth end-to-end experience.
I brought clarity and defined a crew management software solution to a crew management platform, and managed to increase employee engagement and interaction dramatically, solving at the same time crewing problems that company was dealing with daily.
Bistrian is one of the best Customer Experience consultants I've had the pleasure to work with: responsive, reliable, and particularly impactful.
He understands business challenges easily, surpasses expectations with clarity and a customer-oriented approach.
Bistrian was always ahead of our expectations when leading the whole process from discovery to asset delivery with passion and a results-oriented mindset.
The gold mine was in the consultancy, strategy, and approach to our day-to-day business. I could say the designs we had at the end were just a bonus.
Bistrian is relentless in his pursuit of customer delight, his focus, and his ability to focus on others around him.
Business Model Innovation
Bistrian is an analitycal person with a permanent focus on what matters most - achieving results for your business. He will go an extra mile if he believes he can get better results than you expected and his results driven opinions are clearly articulated as motivated. Bistrian manages to never lose from sight the goals of the project and his work is always done in established timeframe.
He's also a great communicator. Bistrian's usability process never stops asking the right questions. What looks like basic questions proves to be a core of his process and his capabilities of keeping a sharp eye for design, arranging the content in a comprehensible yet easy to follow workflow and at the same time designing a proper call to action strategy.
We've been working together on several projects along many years, both personal and business related and my expectations were always overcome. It's always a pleasure working with him and that feeling that your work is secured and in right hands is priceless.
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